Client Relationship/ Front Desk Officer

Full time Lagos, Nigeria

Requirements to Join the Team:

  • Strong communication and networking skills
  • Good planning and organizational skills
  • Self-motivation, drive and initiative
  • Strong interpersonal skills and an ability to build rapport with customers.
  • A Previous experience working as a client relationship manager or a track record of managing clients will be an added advantage

Duties include but are not limited to:

  • Developing and maintaining efficient systems to deal with client queries and support
  • Referring issues and potential sales opportunities to Sales and Account Managers where relevant
  • Handling and resolving all questions, requests, complaints and all other front desk activities
  • Providing efficient and professional first line account management to clients
  • Assisting the business development team in developing efficient systems to support the work of the Team.
  • Handling mail boxes, telephone and correspondences
  • Summarizing the status of accounts (level of contact, key people, open issues, opportunities etc.) and providing required reports
  • Support communications and events management for marketing and sales purposes where necessary.
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Achieving client relationship targets and Kepis as set by the Head of Sales.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
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